i5LED is committed to providing a service experience as innovative and intuitive as our LED displays, using tools and people with integrity you can trust to get the job done and exceed your expectations.

Our service team has over 75 years of combined exceptional service and support experience.

For direct support, contact us at
service@i5LED.com

or toll free at 1-844-464-5533

on our 24/7/365 staffed support line.

Service Program Packages

 
 Service Core
Service Select 
Service Plus 
 Service Elite
 Technical Phone Support
 included
included 
 included
included 
Onsite Response Time 
 72hr
48hr 
 24hr
8hr 
 Software / Firmware Updates
 included
included 
included 
included 
 Remote Systems Monitoring
 optional
optional 
optional 
 included
 Preventative Maintenance Visit
optional 
optional 
1 per year 
 2 per year
 Onsite Event Support
optional 
optional 
2 per year 
 4 per year
Onsite Systems Refresher Training 
 optional
 optional
 1 per year
 1 per year
Service Core
Technical Phone Support included
Onsite Response Time 72hr
Software / Firmware Updates included
Remote Systems Monitoring optional
Preventative Maintenance Visit optional
Onsite Event Support optional
Onsite Systems Refresher Training optional
Service Select
Technical Phone Support included
Onsite Response Time 48hr
Software / Firmware Updates included
Remote Systems Monitoring optional
Preventative Maintenance Visit optional
Onsite Event Support optional
Onsite Systems Refresher Training optional
Service Core
Technical Phone Support included
Onsite Response Time 24hr
Software / Firmware Updates included
Remote Systems Monitoring optional
Preventative Maintenance Visit 1 per year
Onsite Event Support 2 per year
Onsite Systems Refresher Training 1 per year
Service Elite
Technical Phone Support included
Onsite Response Time 8hr
Software / Firmware Updates included
Remote Systems Monitoring included
Preventative Maintenance Visit 2 per year
Onsite Event Support 4 per year
Onsite Systems Refresher Training 1 per year

Service Add Ons

REMOTE
SYSTEM
MONITORING**
PREVENTATIVE
MAINTENANCE
EVENT
SUPPORT
SYSTEM
TRAINING
  • Factory Direct Supplier
  • Customized Software
  • Team Experience
  • Product Depth

Remote System Monitoring **

  • i5LED Staff will monitor your system for outages and impending failures
  • i5LED Staff will attempt remote resolution and dispatch for onsite attendance as required

** Required dedicated external network access to sign network