
Service Program Packages
Service Core
Service Select
Service Plus
Service Elite
Technical Phone Support
included
included
included
included
Onsite Response Time
72hr
48hr
24hr
8hr
Software / Firmware Updates
included
included
included
included
Remote Systems Monitoring
optional
optional
optional
included
Preventative Maintenance Visit
optional
optional
1 per year
2 per year
Onsite Event Support
optional
optional
2 per year
4 per year
Onsite Systems Refresher Training
optional
optional
1 per year
1 per year
Service Core | |
---|---|
Technical Phone Support | included |
Onsite Response Time | 72hr |
Software / Firmware Updates | included |
Remote Systems Monitoring | optional |
Preventative Maintenance Visit | optional |
Onsite Event Support | optional |
Onsite Systems Refresher Training | optional |
Service Select | |
---|---|
Technical Phone Support | included |
Onsite Response Time | 48hr |
Software / Firmware Updates | included |
Remote Systems Monitoring | optional |
Preventative Maintenance Visit | optional |
Onsite Event Support | optional |
Onsite Systems Refresher Training | optional |
Service Core | |
---|---|
Technical Phone Support | included |
Onsite Response Time | 24hr |
Software / Firmware Updates | included |
Remote Systems Monitoring | optional |
Preventative Maintenance Visit | 1 per year |
Onsite Event Support | 2 per year |
Onsite Systems Refresher Training | 1 per year |
Service Elite | |
---|---|
Technical Phone Support | included |
Onsite Response Time | 8hr |
Software / Firmware Updates | included |
Remote Systems Monitoring | included |
Preventative Maintenance Visit | 2 per year |
Onsite Event Support | 4 per year |
Onsite Systems Refresher Training | 1 per year |
Service Add Ons
Remote System Monitoring **
- i5LED Staff will monitor your system for outages and impending failures
- i5LED Staff will attempt remote resolution and dispatch for onsite attendance as required
** Required dedicated external network access to sign network



